Motivation case study Essay

When i ï ¬ rst heard that the manger assigned me to be the lead the Customer Relations team i was very happy. but when start to work there i found some motivation issue with the section. as we all know the motivation is the most important thing in the work environment, and the real challenge is to keep your employees always motivated. So i did so research about the best strategy and approach to use and her the result. Applying the same strategies you use with all of your employees won’t be as productive or eï ¬â‚¬ective withe every one, so we have to know what is the suitable theory and approach for each group. you have to keep the enthusiastic and motivated employees and improve their performance. in this case the most eï ¬â‚¬ected theory will be Goal setting theory. the research showed that there are a strong relationship between how speciï ¬ c and diï ¬Æ'cult was the goal and the people’s performance at the mission. And thus the more diï ¬Æ'cult and challenging are the tasks, they will have a higher rate of performance. This is What the goal setting theory all about. to achieve the best result from this theory, the goal must have ï ¬ ve principle: clear, challenging goals and commit the employees to achieving them. Provide feedback on goal performance, considerate the complexity of the task. if we apply this theory in this group of employees the overall performance will improve, because there always be some task and goal to achieve and that will keep them enthusiastic and motivated. In addition, we can apply the Job enlargement Approach and add more variety to there work by tasks. To understand the unenthusiastic and obstinate employees of your ï ¬ rm and make  them more eï ¬Æ'ciency and productivity in there performance you ï ¬ rst have to understand there needs and motivation of work. this is fundamental part between the leader and the employees (emotional control), because when the follower known that the leader is looking after them they will give their best in return. For this group of employees the best theory will be (Maslow’s Need Hierarchy Theory). Maslow’s Need Hierarchy Theory Published by psychologist Abraham Maslow. † this theory contends that as humans strive to meet our most basic needs, we also seek to satisfy a higher set of needs†. Maslow presents this set of needs as a hierarchy, consisting of: Physiological, Safety, Love, Self-esteem, Self-actualization. This theory will eï ¬â‚¬ected in this group for 2 reasons: By understanding the employees needs you will recognize that the money don’t solve everything. the people have many need you cant achieved by hard cash.Theory give the Manager the ability to satisfy the employees without costly. its not expensive to create safety environment for them or to have team social where 3 EMPLOYEE MOTIVATION they get to know each other. that will help them to be more enthusiastic and less obstinate. on the other hand we can apply Job rotation Approach and moving the unenthusiastic employees to other sections where they can be more comfortable and enthusiastic. The main reason for the high absenteeism and poor attitude toward the customer is dissatisfaction with the work environment.If we want to ï ¬ x this problem, we ï ¬ rst have to know what are the things that bother the staï ¬â‚¬. Herzberg’s Motivator theory can help us to discover what are the things that make the employees Satisfaction and Dissatisfaction. the theory said that the The opposite of Satisfaction is No Satisfaction and The opposite of Dissatisfaction is No Dissatisfaction. therefor we have ï ¬ rst to Eliminate Job Dissatisfaction (hygiene factors) such as Security, Status, Salary and Company Policies. Then Create Conditions for Job Satisfaction such as Achievement, Recognition and Responsibility. After we ï ¬ nish this two step the people will start to be more Satisfaction and motivated by the work environment. the best theory for ambitious and want to advance in the organization employees is McClelland’s Human Motivation Theory. According to the theory, each person have diï ¬â‚¬erent dominant motivators, whether these are the needs for power, achievement or aï ¬Æ'liation. by knowing which dominant motivators work for each person in your team, you can structure praise and rewards eï ¬â‚¬ectively. Also by using this theory you will help your employees to be more achievable and ambitious. In the next few lines I will explain the pest program to keep the your employees motivated and enthusiastic According to my research.  Try to make the work environment more comfortable and pleasant as possible, especially for the employees with low-skill and monotonous roles. Additionally, don’t forget to Reward your team, even by saying â€Å"thank you† for them even if they do a small job. Let them having control some time, when the people feeling that they have the control of what tasks and project they can, that give the more job satisfaction. People with low ambitious usually go for low state job, So you have to make them feel proud of what they did and treat them equally with the other employees even in the rewards. The best approach that you can use here is â€Å"Job Enrichment†, which mean simply â€Å"Increasing Job Satisfaction†.When your work assignments reï ¬â€šect task identity, a good level of skill variety, task signiï ¬ cance, autonomy, and feedback, your employees are likely be much more satisfaction, also have high work eï ¬â‚¬ectiveness and high intrinsic work motivation. EMPLOYEE MOTIVATION CONCLUSION: understanding that factors that motivate your employees is the most signiï ¬ cant part of your role as the manager. Also that will help your business to improve. More ever, providing the best environment will help you to keep them motivated and satisfaction. As a manager you have to be close to your employees and know they needs Individually. 3

M4A2 Leadership and Ethics Essay Example | Topics and Well Written Essays - 1000 words

M4A2 Leadership and Ethics - Essay Example Given the constraints on time, three members of the Executive Committee of TESCO were interviewed. These members were Laurie McIlwee, Matt Atkinson and Alison Horner. Laurie McIlwee serves as TESCO’s Chief Financial Officer, a highly critical position for any business operation in the modern economy. McIlwee has a well rounded career with sizable foreign exposure in the United States, Middle East, Central Europe and the United Kingdom. The interviewee was chosen for his decision making proximity to Clarke. Matt Atkinson currently serves as TESCO’s Chief Marketing Officer and presents a diverse career ranging from service in Asia to the United Kingdom. Atkinson is in constant contact with Clarke, especially in order to deal with any ethical controversies that may arise out of the group’s actions. Alison Horner is currently serving as TESCO’s Group Personnel Director with her initial joining in 1999 as a Personnel Manager in TESCO. Horner has witnessed the g rowth of Clarke over the years from his previous positions to the current position of Group Chief Executive. 1. Describe the ethical issue faced by the organization and explain how your chosen leader handled it. Do you agree with the individual's strategies for resolving the issue? TESCO is one of the United Kingdom’s largest retail operations and has found itself in various ethical dilemmas over time. It has been argued that TESCO has developed a supply chain network that forces other competitors to the ground and does not allow new competition to enter the market. The allegations were investigated by the Office of Fair Trading (OFT) but the possibility of TESCO’s monopoly was rebuked although there were concerns of TESCO’s large footprint in the industry (Office of Fair Trading, 2006). The organization’s leader allowed an investigation to take place without using any political influence or other forms of coercion. The investigation was carried out throu ghout the United Kingdom for all major retailers. The organizational leader ensured that all and any kind of information requested for the investigation was provided impromptu. In addition, TESCO has come under fire time and again for using suppliers exploiting cheap Bengali labor. TESCO’s suppliers are using labor that is paid roughly five pence every hour for an eighty hour week without any perks or benefits on the job (Ramesh, 2006). The allegations were not merely restricted to TESCO but to all major retailers operating in the United Kingdom (Label, 2006). In response to allegations of labor exploitation, TESCO’s leadership responded by stating that their suppliers were meeting the minimum national standards enforced in Bangladesh. The organization’s leader opined that all legal rules and guidelines were being met by both TESCO and its suppliers in Bangladesh so it did not make any sense to call these transactions as unethical. Moreover, the organizational l eader held that TESCO was providing jobs for millions in Bangladesh which was aiding poverty alleviation in Bangladesh. Criticism has also been diverted towards TESCO on the issue of misleading price cuts projected through misleading advertisements. In order to bolster sales, TESCO reduced prices on unpopular items and slightly increased prices on popular items but advertised the overall sale as being uniform for all goods. In addition, TESCO’s buy one and get one free offers are speculated to increase wastage with special emphasis on food

Global operation and competition study of GlaxoSmithKline plc 181 Essay

Global operation and competition study of GlaxoSmithKline plc 181 - Essay Example Having over 99,000 employees, one unique feature of GSK is that fact that it came into existence only in 2000 through the measure of Glaxo Wellcome, SmithKline Beecham plc and SmithKline Beckman Corporation (quote). The table below outlines GSK’s key financials since 2009. There are a number of reasons that the pharmaceutical industry and GlaxoSmithKline were selected very specifically. In the first place, the selection of the pharmaceutical is based on the very favourable growth projections that have been made for the industry from now till 2018. MarketLine (2013) forecasted that by 2018, the industry will have a value of  £646.8699 billion, which is an increase of 26.8% since 2013 (see the figure below). This is an important projection that means that the pharmaceutical industry will be a major drive in global economic expansion. The rationale for selection is therefore based on the global economic hope that this unique industry gives. GlaxoSmithKline plc was on the other hand selected as a leader in the UK pharmaceutical industry to know how prepared the UK industry is to compete to be part of the global growth. Compared to its major competitors, GlaxoSmithKline has not been able to command a leading market capital for the past five years. This is regardless of the fact that compared to key competitors GlaxoSmithKline has a very large employee size. As showed in the table below also, GlaxoSmithKline has a very good gross margin but with the lowest revenue quarterly growth (quote). All these information shows that there are some fundamental causes to the company’s competitive position other than most of the internal factor that come from the everyday management of the organization. The aim of the research is therefore to understand how the external environment of the company impacts on its global operation and competition. The project shall be approached as a qualitative correlational study where GSK shall be compared to its major competitors to find

The Relationship of Employee Motivation, Overall Satisfaction, and Thesis

The Relationship of Employee Motivation, Overall Satisfaction, and Turnover Intent among Petrochemical Companies in Saudi Arabia - Thesis Example The present study set out to determine which motivational factors influence the overall satisfaction of employees working in Saudi Arabia. The literature review comprised of relevant papers, seminal papers unpublished texts written by known authors and published texts books, which help to strengthen the issues raised. Questionnaires were developed and administered. Thesis use a quantitative research approach, specifically utilizing a survey in gathering primary data for ascertaining the motivators of employees working in petrochemical companies in Saudi Arabia. The thesis incorporated a study that was conducted on 152 employees from different petrochemical companies in Saudi Arabia to find out the most motivational tools preferred by workers and the types of problems commonly being experienced by the employees in the organization. In the thesis, hypotheses were formulated and tested. The analysis from the empirical findings showed that the intrinsic factors which predicted the overall satisfaction of these workers include ability utilization, achievement, activity, independence, and social status. Additionally, it was found that the extrinsic factors which predicted overall satisfaction are co-workers and compensation. Thesis confirms that effectively motivating employees can greatly help in achieving short and long-term goals of a company and employee motivation is a vital factor and is crucial to good organizational management. A satisfied employee is more committed and loyal to a company, thus motivational factors can also influence organizational commitment and reduce turnover rates among petrochemical companies in Saudi Arabia.... Thesis use a quantitative research approach, specifically utilizing a survey in gathering primary data for ascertaining the motivators of employees working in petrochemical companies in Saudi Arabia. The thesis incorporated a study that was conducted on 152 employees from different petrochemical companies in Saudi Arabia to find out the most motivational tools preferred by workers and the types of problems commonly being experienced by the employees in the organization. In the thesis, hypotheses were formulated and tested. The analysis from the empirical findings showed that the intrinsic factors which predicted the overall satisfaction of these workers include ability utilization, achievement, activity, independence, and social status. Additionally, it was found that the extrinsic factors which predicted overall satisfaction are co-workers and compensation. Thesis confirms that effectively motivating employees can greatly help in achieving short and long-term goals of a company and employee motivation is a vital factor and is crucial to good organizational management. A satisfied employee is more committed and loyal to a company, thus motivational factors can also influence organizational commitment and reduce turnover rates among petrochemical companies in Saudi Arabia. Finally managers play an important role in motivating employees and making sure that they are happy, and motivating employees is one of the most enduring and difficult challenges of a manager. Since motivation affects and influences employees variably, the study has provided specific input for petrochemical companies, as regards which factors they should focus on to encourage overall satisfaction and preclude the resignation of their employees. ACKNOWLEDGEMENTS My gratitude first goes to the

Infection control and prevention Essay Example | Topics and Well Written Essays - 2500 words

Infection control and prevention - Essay Example Insertion of central venous catheters (CVCs) has become commonplace in the peri-operative and intensive care setting. Over the years, they have played a reliable role in patient care for haemodynamic management, patent intravenous access in patients suffering from chronic illnesses and administration of parenteral nutrition and other chemotherapeutic agents. The three sites that are utilized for central venous catheter insertion are internal jugular, subclavian and femoral. Although, like any other medical intervention, these catheters have their own share of complications, it is the risk of infection, which has the most serious clinical and economic repercussions for the patient, physician and health care facility with high morbidity and mortality.One survey determined that central lines are associated with more than 40% of blood stream infections in England. Thus, it is imperative that strict infection control measures are enforced during the care of CVCs. Risk of infection in peri -operative setting would depend upon whether the CVC is kept in situ for a long time or it is removed post surgery. Otherwise, rest of the discussion about CRBSI is applicable to ICU as well as peri-operative setting. Definition and diagnosis of CRBSI Catheter related blood stream infection (CRBSI) is a type of hospital acquired infection which is clinically defined as fungemia or bacteremia in a patient with CVC in situ, as shown by positive blood culture from a peripheral vein, along with clinical signs of infection, but no other apparent source for positive blood culture. ... , or, blood sample from a peripheral vein and sample drawn from the catheter hub (IDSA 2012)) Risk of CRBSI in perioperative and ICU setting Many factors have been investigated for the role that they are likely to play in the development of these infections. The factors which have been most commonly scrutinized for their role in causation of CRBSI are: Selection of the type of catheter: single lumen catheters have a lower incidence of CRBSI than multiple lumen, antimicrobial impregnated catheters preferred in centres with high rates of CRBSI or prolonged requirement of CVC (reference no.23), role of peripherally inserted central catheters (PICCs) the site of CVC insertion: Subclavian most preferred, femoral least preferred hand hygiene: technique should be accurately followed aseptic precautions and skin preparation followed during insertion: use of gloves and barrier precautions, skin preparation with chlorhexidine in alcoholic solution nature and material of the dressing applied ov er the insertion site antibiotic ointment systemic antibiotic prophylaxis antimicrobial flush and lock solutions anticoagulant flush replacement of CVCs Replacement of IV administration sets handling of the CVC port by nursing and other health care staff USG guidance at the time of insertion Various studies and clinical trials support or contradict these factors. Also, there are evidence based practices and interventions based on these related factors and derived from the existing knowledge about infection control, which, when diligently followed in ICUs and other health care settings, have demonstrated a decrease in the rate of development of CRBSI (National Institute for Clinical Excellence 2003, Healthcare Infection Control Practices Advisory Committee 2011). Pathogenesis of Catheter

Statistics Essay Example | Topics and Well Written Essays - 250 words - 3

Statistics - Essay Example In this case, we will get the stats of one of my favorite players Anthony Carmelo from New York Knicks. He scores 25.7 points per game, 7.3 rebounds and 2.8 assists. This is supported by career season high or the highest score he got in these respective areas. He got a career high of 30.7, rebound high of 10.3 and an assist of 5.2 (NBA, 2013). These numbers are what is called in statistics â€Å"averaging† or adding up all the scores and other relevant statistics and divide them by their quantity. For fans like us, it gives us a snapshot of the player’s performance from field goals, rebounds, assists. This can even further be broken down to other sub-area such as field goals, three point shots and free throws to give us detailed information on how a player performed. The statistic used in this game is founded in good math but it is not intimidating and easy to understand that makes us appreciate the game

Ethical dilemmas Essay Example for Free

Ethical dilemmas Essay Any field of study has its dilemmas and nursing is no exception. The dilemmas in question tend to take a higher dimension and involve the nurse educators as well. Their dilemmas range from ethical or legal to moral. Some of these dilemmas involve trying to meet the needs of the community around you. Trying to address environmental issues is another dilemma. Dealing with challenges form your students is also another dilemma, and many more (Foot, 2002,). A close tool at the whole topic shows that the educator in question may be faced with the dilemma of not having enough content for his students. This may make him feel threatened and frustrated, because he may end up teaching the wrong thing to the students who may end up endangering the lives of the patients, they will be handling, after college (Foot, 2002). If contents is not enough the educator may feel threatened by producing half-baked students. This should be well considered and ensure it does not happen. However it is normally common especially when the educator is still fresh with his work (Foot, 2002). The educator in question may also be faced with the dilemma of early preparations. This normally happens when he does not know how to prepare or when to prepare. In the process students end up not getting enough information form their educator (Scott, 1998). On the side of the communities needs is another problem, especially if the educator does not know them. Since the educator is someone with his or her professional then it is very obvious and possible not to understand the needs of the community better. This normally leads to a lot of misunderstanding and frustrations (Cohen, 2003). The dilemmas in question also tend to be challenges, especially form students. This is true, especially when the students come for advice. The nurse educator will normally not know what to tell his students when he himself has no enough knowledge of their needs. It is a serious issue as some students ignore the departments of guiding and counselling and prefer to seek the advice of their educators. Unless the higher authorities know better how to address this issue there will always be a problem (Cohen, 1998). Other challenges that face the most nurse educators are class preparations, how to keep in touch with the current affairs, cases of students lying or cheating in exams, dealing with death cases, and also wanting to be a role model (Rodin, Collins, 1991). As for class preparations, this is true when the nurse educator tries to prepare enough or adequately for the classes. It is more serious if the educator is involved with students who normally ask very hard questions. This can always make the educator feel inadequate, and that does not know how to prepare for classes better, it normally becomes another problem (Denhardt, 1988). Keeping in touch with the current affairs is important and enjoyable when the nurse educator tries to keep in touch with the current affairs; there is always the problem of maintaining himself in his profession. This is a very big dilemma; unless the higher authorities address it properly then it is still a major problem for the nurse educator (Cohen, 2003). Another problem is that of trying to be a role model to his students. This is also a big dilemma since it involves knowing at first hand how to go about it. The educator should be provided with enough information about it. This is to say they should be taught early enough in colleges or universities (Scott, 1998). The higher authorities must change their attitude from the non- supportive one to a more positive and responsive one. The ethical dilemma faced by the nurse educators are worrying especially this one of catching a student cheating in the examination. This should always be handled very sensitively. Unless the higher authorities understand the educator’s needs then misunderstandings will always come in even in such a case (Denhardt, 1988). The governments should think hard on how to address these dilemmas. They are serious ones, and should not be allowed to happen in any way. Once they are properly handled this will promote and give morale to the educators in question and also improve the stands of living of people (Rodin, Collins, 1991).